Effective Date: March 2, 2025
Last Updated: September 22, 2026
Renew Ketamine Infusion (“Renew,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Renew Ketamine Infusion collects, uses, maintains, and protects information when you visit our website, request information, schedule an appointment or consultation, communicate with us, or otherwise interact with our services.
Renew Ketamine Infusion provides healthcare and wellness-related services. Certain information collected in connection with healthcare services may constitute protected health information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable laws. The use and disclosure of PHI is also governed by our Notice of Privacy Practices.
We may collect information that you voluntarily provide to us, including:
• Name
• Email address
• Telephone or mobile number
• Mailing address
• Date of birth
• Appointment information
• Insurance information
• Service interests
• Information submitted through website forms
• Communications you send to us
• Information provided during patient intake
• Other information necessary to respond to your request or provide services
When you visit our website, we may also automatically collect technical information such as your IP address, browser type, device type, operating system, pages visited, referring website, date and time of access, and website interaction information.
We may use cookies, analytics technologies, pixels, server logs, and similar technologies to operate and secure our website, understand website usage, improve functionality, and measure website performance.
Information collected by Renew Ketamine Infusion may be used to:
• Respond to inquiries and requests
• Schedule and manage consultations and appointments
• Provide requested healthcare and wellness services
• Send appointment confirmations and reminders
• Communicate scheduling changes
• Provide customer and patient support
• Process payments and insurance matters
• Provide information requested by you
• Send educational information or clinic updates you have requested
• Maintain appropriate business and patient records
• Improve our website and services
• Protect the security and integrity of our systems
• Comply with legal and regulatory requirements
• Carry out other purposes disclosed when information is collected
Where information constitutes PHI, it will be handled in accordance with HIPAA, our Notice of Privacy Practices, and other applicable healthcare privacy requirements.
Renew Ketamine Infusion takes the privacy of mobile information and SMS consent seriously.
If you voluntarily provide your mobile telephone number and affirmatively consent to receive SMS communications from Renew Ketamine Infusion, we may send you text messages concerning appointments, scheduling, reminders, service information, customer support, administrative matters, and other communications for which you provided consent.
Marketing text messages will only be sent where the appropriate consent has been obtained.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your mobile telephone number, SMS opt-in information, and SMS consent will not be sold, rented, transferred, disclosed, or otherwise provided to third parties or affiliates for their own marketing or promotional purposes.
SMS consent is specific to Renew Ketamine Infusion and is not transferable to another business or organization for that organization’s marketing purposes.
Providing a telephone number alone does not constitute consent to receive marketing text messages.
Where SMS consent is requested through a website form, consent will be obtained through a separate affirmative opt-in mechanism. SMS consent is voluntary and is not a condition of purchasing services or receiving healthcare services.
If you consent to receive text messages from Renew Ketamine Infusion, messages may include:
• Appointment confirmations
• Appointment reminders
• Scheduling and rescheduling communications
• Responses to inquiries
• Patient or customer support communications
• Administrative information
• Service-related information
• Marketing or promotional communications when separately authorized
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP.
For assistance with SMS communications, reply HELP or contact Renew Ketamine Infusion at (949) 503-1414 or info@renewketamineinfusion.com.
After an opt-out request is processed, you will no longer receive the applicable SMS communications unless you subsequently provide consent again.
Your consent to receive text messages is not a condition of purchasing any goods or services or receiving healthcare services from Renew Ketamine Infusion.
Renew Ketamine Infusion does not sell personal information for monetary consideration.
To operate our healthcare practice and provide requested services, certain personal information may be processed by service providers acting on our behalf or disclosed when required or permitted by law.
These service providers may support functions such as:
• Healthcare delivery
• Appointment scheduling
• Electronic health records
• Payment and billing processing
• Insurance processing
• Website hosting
• Information technology and security
• Communications infrastructure
• Customer support
• Professional legal or accounting services
Service providers are authorized to process information only as necessary to perform services on our behalf and are expected to maintain appropriate safeguards.
For avoidance of doubt, the above does not permit the sale, transfer, or disclosure of mobile telephone numbers, SMS opt-in information, or SMS consent to third parties or affiliates for their own marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.
Where HIPAA applies, vendors handling PHI on our behalf may be subject to Business Associate Agreements and other legal safeguards.
Information may also be disclosed when required by law, regulation, court order, governmental request, or when reasonably necessary to protect legal rights, safety, or security.
If you become a patient of Renew Ketamine Infusion, certain information relating to your healthcare may constitute PHI.
PHI may include medical history, diagnoses, treatment information, medication information, mental health information, insurance information, billing information, and other information identifying you in connection with healthcare.
Our use and disclosure of PHI is governed by applicable healthcare privacy laws and our Notice of Privacy Practices.
We maintain administrative, technical, and physical safeguards designed to protect PHI against unauthorized access, use, alteration, or disclosure.
If you request information or voluntarily subscribe to email communications, we may use your email address to provide requested information, appointment information, administrative communications, educational materials, clinic updates, and marketing communications where permitted.
You may unsubscribe from marketing emails using the unsubscribe instructions contained in the applicable email.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional, appointment-related, administrative, or healthcare communications where permitted by law.
Our website may use cookies and similar technologies to operate the website, maintain security, remember preferences, analyze website traffic, improve functionality, and understand how visitors interact with the website.
You may be able to disable certain cookies through your browser settings. Disabling cookies may affect certain website functionality.
Renew Ketamine Infusion maintains reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.
No Internet transmission or electronic storage system can be guaranteed to be completely secure.
Patients should use designated secure systems or patient portals when available for transmitting sensitive medical information.
We retain personal information for as long as reasonably necessary to provide services, maintain required records, respond to requests, comply with legal requirements, resolve disputes, prevent misuse, and protect our legal rights.
Medical records and PHI may be retained for periods required by applicable healthcare laws.
SMS consent, opt-in, and opt-out records may also be retained as necessary to document consent and communication preferences and comply with applicable messaging requirements.
Depending on applicable law, you may have rights regarding your personal information, including the ability to request access, correction, or deletion of certain information.
You may also:
• Unsubscribe from marketing emails
• Reply STOP to opt out of applicable SMS communications
• Withdraw SMS marketing consent
• Exercise applicable cookie or privacy choices
• Contact us regarding questions about how your information is handled
Certain requests may be subject to exceptions required for healthcare treatment, medical record retention, legal compliance, fraud prevention, or other legally permitted purposes.
Patients may have additional rights regarding PHI under HIPAA and our Notice of Privacy Practices.
California residents may have additional privacy rights under applicable California law, including rights relating to access, correction, deletion, and certain uses or disclosures of personal information.
Certain information maintained by healthcare providers may be governed by HIPAA or other healthcare privacy laws and may be exempt from portions of California consumer privacy laws.
We will not discriminate against individuals for exercising privacy rights available under applicable law.
California privacy requests may be submitted using the contact information provided below.
Our general website is not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through general website interactions.
Healthcare services involving minors, if offered, may be subject to separate consent, patient intake, and privacy requirements.
Our website may contain links to external websites or services.
When you leave our website and interact directly with another website or service, that service’s privacy practices may apply. We encourage you to review the applicable privacy policy before providing information.
Nothing in this section permits the transfer or disclosure of SMS opt-in data or consent for third-party marketing or promotional purposes.
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or privacy practices.
When changes are made, the “Last Updated” date at the top of this Privacy Policy will be updated.
Questions regarding this Privacy Policy or our privacy practices may be directed to:
Renew Ketamine Infusion
30230 Rancho Viejo Rd, Suite 134
San Juan Capistrano, CA 92675
Phone: (949) 503-1414
Email: info@renewketamineinfusion.com
Submitting information through our website does not by itself establish a physician-patient relationship.
The website is intended for general informational and administrative purposes and should not be used for medical emergencies or urgent medical concerns.
If you are experiencing a medical emergency, call 911 or seek immediate emergency medical attention.
For additional information regarding how Renew Ketamine Infusion uses and discloses protected health information, please review our Notice of Privacy Practices.
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Obsessive Compulsive disorder (OCD) is unfortunately resistant to many forms of medical treatment including both medication and therapy.
Ketamine has been shown to be an effective, fast acting, safe option for patients with OCD. Over the course of the Ketamine infusions (2-4 weeks) neuroplasticity can lead to a change or abatement in the intrusive, repetitive thoughts and behaviors that typify OCD.
When combined with our unique post infusion integration process, patients with severe OCD can see profound relief of their symptoms.
Start here for a free physician consultation to see if Ketamine assisted psychotherapy can help renew you.
“There is extensive research currently being done on this topic. I can say from personal experience as a practicing Board Certified Pain Medicine Physician, I have had patients with chronic pain, including fibromyalgia, who have had significant relief of their symptoms with Ketamine assisted therapy. With that said, Ketamine assisted therapy will definitely not work for everyone with chronic pain, and each patient will require a thorough evaluation to ensure they are an adequate candidate for a trial of Ketamine assisted therapy for relief of their chronic pain” -Dr. Justin Yanuck.
The current evidence of Ketamine assisted therapy for chronic pain is fairly mixed. The majority of studies only looked at ketamine infusion without any assisted psychotherapy.
Ketamine has the ability to lead to relief on its own (and the mechanisms for this have been well studied). We feel quite strongly that the real potential for Ketamine to provide relief, especially for chronic pain patients, is when combined with psychotherapy. Psychotherapy allows the individual to process their experience and build off this experience to lead to new psychological frameworks for processing both internal and external stimuli.
Pain is complex, and Ketamine assisted psychotherapy is not one-size-fits-all. Our treatment plan gives patients with treatment-resistant chronic pain and even opiate dependance a chance to try a different and effective treatment. Start here (button) for a free physician consultation to see if Ketamine assisted psychotherapy can help renew you.
Start here for a free physician consultation to see if Ketamine assisted psychotherapy can help renew you.
Post Traumatic Stress Disorder (PTSD) is a major public health concern, affecting up to 7% of Americans.
As many as half of all Americans with PTSD get inadequate relief from traditional treatments which include antidepressants, antipsychotics, and cognitive behavioral therapy.
Ketamine combined with psychotherapy has been shown to be very effective at reducing the symptoms of PTSD. These effects last well beyond its near immediate relief.
Many mechanistic actions for how Ketamine works in PTSD have been proposed.
Ketamine allows people to reacquaint themselves with their past inciting trauma from an emotionally neutral perspective. Ketamine will not make you forget about the trauma. It can allow you to acknowledge its occurrence in a neutral way in order to not be continually re-traumatized by thinking about it.
Depending on the patient, outcomes can be noticed almost immediately with a sense of lightness and joy. Ketamine followed by psychotherapy has been shown to lead to significant relief of the burdens of PTSD.
Start here for a free physician consultation to see if Ketamine assisted psychotherapy can help renew you.
Traditional treatments for anxiety will often either work poorly, have addictive properties, or severe side effects including brain fog and drowsiness. Furthermore, these treatments tend to have reduced efficacy over time, and lead to only transient relief of symptoms.
Ketamine, when combined with our novel integrative psychotherapy, can lead to significant relief of anxiety.
During the ketamine infusion and integration process, patients will often get a better understanding of their anxiety, and are able to reframe many of the triggers that often provoke their anxiety.
Ketamine has properties that allow for rewiring of the brain (new synapse formation and repair of existing synapses). Ketamine allows people to effect changes into their own lives. It shows people that they have the power to heal from within and take control of their relationship with anxiety.
Start here for a free physician consultation to see if Ketamine assisted psychotherapy can help renew you.
